Privacy policy

At Noctua Bakery, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.noctuabakery.com , which is hosted on Shopify Inc.'s platform.

Information Collection

We collect personal information when you:

  • Make a purchase or attempt to make a purchase through our website
  • Create an account on our website
  • Sign up for our newsletter or enter any of our promotions
  • Contact us with a question or provide feedback

The information we collect includes your name, billing and shipping addresses, payment details (including credit card numbers), email address, and phone number. By providing this information, you consent to its collection and use as described in this policy.

Information Use

The personal information we collect allows us to:

  • Process and fulfill orders, including payment processing, shipping, and providing invoices/order confirmations.
  • Communicate with you about your account, orders, and customer service inquiries.
  • Screen orders for potential risks or fraud.
  • Provide you with information or advertising related to our products or services, in accordance with your expressed preferences.

Information Sharing

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy URL.

We may also share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Unsubscribe Mechanism

In every email communication, we provide a clear, cost-free, and easy-to-use unsubscribe mechanism, allowing you to opt-out of future messages. This ensures your control over the receipt of email communications from Noctua Bakery.

Data Retention

We retain your Order Information for our records unless and until you request its deletion. This data is kept to fulfill contractual obligations and for record-keeping, subject to legal and regulatory requirements.

Your Rights

You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Cookies and Tracking

We use cookies to help us understand how our customers use the site and to enhance your user experience. For more detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.

Security

We take reasonable precautions to protect your personal information and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@noctuabakery.com or by mail using the details provided below:

Noctua Bakery 3014 Dundas St. W, Toronto, ON, Canada. M6P 1Z3